Privacy statement General Cars & Parts B.V.

Last updated: October 2026

General Cars & Parts B.V. respects your privacy and handles personal data with care. In this privacy policy, we explain which personal data we collect, why we process this data, with whom we may share data, how long we retain data, and what rights you have.

1. Who is responsible for your personal data?

General Cars & Parts B.V. is responsible for the processing of personal data as described in this privacy policy.

General Cars & Parts B.V.
Nijverheidsterrein 16
1645 VX Ursem (NH)
The Netherlands

Chamber of Commerce number: 62142526
VAT number: NL8546822211B01
Phone: +31 (0)72 502 01 03
Email: info@generalcarsandparts.nl
Website: www.generalcarsandparts.nl

If you have any questions about this privacy policy or about your personal data, you can contact us using the contact details above.

2. Which personal data do we process?

Which personal data we process depends on how you use our website and services.

We may process the following data, among others:

As a rule, we do not process special personal data, such as information about health, religion or political preference. We ask you not to provide us with such data unless this is necessary in an exceptional situation.

3. Why do we process personal data?

We process personal data only when there is a valid legal basis for doing so.

Orders and agreements

When you place an order, make a workshop appointment or enter into another agreement with us, we use your data to perform that agreement. This includes, among other things, order processing, payment, delivery, returns, warranty, service and communication about your order.

The legal basis for this is the performance of a contract or taking steps prior to entering into a contract.

Webshop account

If you create an account, we process data needed to manage your account. This allows you, for example, to manage your details and view previous or current orders.

The legal basis for this is the performance of our agreement with you.

Contact, technical advice and workshop

When you contact us with a question, quote request, technical advice request, parts request or workshop service, we process the data needed to handle your request.

In addition, data about your vehicle may also be processed when this is necessary to determine the correct part, maintenance, or technical advice.

The basis for this is the performance or preparation of an agreement and, depending on the situation, our legitimate interest in properly answering customer questions.

Administration and legal obligations

We process certain data because we are legally required to keep records, for example for tax and accounting obligations.

The basis for this is a legal obligation.

Newsletter and commercial communications

When you sign up for our newsletter, we use your email address to send you news, offers, and other commercial information from General Cars & Parts.

We do this on the basis of your consent. Where the law allows, we may also inform existing customers about our own similar products or services. Every commercial email contains an option to unsubscribe.

You can always withdraw your consent.

Website analysis

We analyze the use of our website to understand how visitors use the website and where we can improve the website, webshop, and services.

For this purpose, we may use analytical cookies and similar techniques. To the extent that consent is required for this under the law, these techniques will only be activated after you have given your consent.

Advertising and conversion measurement

We use online marketing services, including Google Ads. This allows us, for example, to measure whether advertisements lead to website visits, requests, or purchases, and enables us to make advertisements more relevant.

For tracking and advertising techniques that require consent, we ask for your consent in advance via our cookie banner.

You can always adjust your cookie preferences later.

Google Ads Customer Match

If valid consent has been obtained for this, we may use customer data that you have provided to us yourself, such as your email address or phone number, for Google Ads Customer Match.

This data is sent securely to Google and may be linked by Google to a Google account. This allows us, for example, to show existing customers more relevant ads or to prevent certain ads from being shown unnecessarily.

You can always withdraw your consent for this or object to the use of your data for this form of marketing. We will then remove your data from our next relevant customer list.

Security and fraud prevention

We may use personal data and technical data to secure our website, webshop, accounts, and systems, and to prevent misuse, fraud, or unauthorized access.

In doing so, we rely on our legitimate interest in protecting our business operations, systems, and customers.

4. Cookies and similar techniques

Our website uses cookies and similar techniques.

Functional cookies are necessary for the website and webshop to function properly, for example for the shopping cart, account features, security, and remembering preferences.

In addition, we may use analytical cookies to measure and improve the use of our website.

Marketing and tracking cookies may be used to measure campaign results and to make advertisements more relevant. Where consent is required for this, these cookies will only be placed after you have given your consent.

Through our cookie banner you can indicate which cookies you accept. There you will also find current information about the cookies used, providers, purposes and retention periods. You can later adjust your choice again or withdraw your consent.

5. Google Analytics, Google Ads and Google Tag Manager

We may use Google Analytics to collect statistics about the use of our website.

In addition, we use Google Ads for advertising purposes and conversion measurement. Google Tag Manager may be used to technically manage various website and tracking tags.

Depending on your cookie preferences, technical data may be processed, such as your IP address, device data, browser data, visited pages and interactions with the website.

Where consent is required, these services will only be activated for the relevant purpose after you have given your consent.

6. Google reCAPTCHA

On forms on our website, we may use Google reCAPTCHA to prevent spam, abuse and automated submissions.

When using reCAPTCHA, Google may process technical information about your device and website use. More information about Google's processing of personal data can be found in the Google privacy policy.

7. With whom do we share personal data?

We do not sell your personal data.

We may share personal data with parties that we need for our business operations. These include, among others:

• providers of website hosting and IT services;

• providers of webshop software;

• payment service providers;

• delivery and transport services;

• email and newsletter services;

• accounting and administrative service providers;

• analytics and advertising services;

• other parties that perform services on our behalf.

In addition, we may provide data when we are legally required to do so, for example to the Tax Authorities, regulators, the police or other competent government authorities.

When an external party processes personal data on our behalf, we make arrangements as necessary regarding security, confidentiality and the use of the data.

8. Transfer outside the European Economic Area

Some suppliers we use, including international technology companies, may process personal data outside the European Economic Area.

When personal data is transferred to a country outside the European Economic Area, we ensure that there is a valid legal basis and appropriate safeguards in place. This may, for example, be an adequacy decision by the European Commission or another safeguard permitted under the GDPR.

9. How long do we retain personal data?

We do not retain personal data longer than necessary for the purpose for which the data was collected, unless we are legally required to retain it for longer.

Data that is part of our tax and financial administration is retained for the statutory retention period. For the basic administration, this is generally seven years.

We retain data from your webshop account for as long as the account is active and thereafter only to the extent that it is still needed for legal obligations, the handling of ongoing matters or possible legal claims.

We retain newsletter data until you unsubscribe or withdraw your consent.

The retention periods of cookies and similar techniques may differ per cookie. The current periods are available via our cookie settings.

10. Automated decision-making and profiling

We may use personal data for analysis, marketing segmentation and to make advertisements more relevant.

General Cars & Parts does not make decisions that have legal consequences for you or affect you in a similarly significant way, solely on the basis of automated processing without meaningful human intervention.

11. Your privacy rights

You have various rights under the General Data Protection Regulation (GDPR). Depending on the situation, you may request that we:

• provide access to the personal data we process about you;

• correct inaccurate or incomplete personal data;

• delete personal data;

• restrict the processing of your personal data;

• object to certain processing activities;

• receive your personal data in a transferable format.

Where processing is based on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that took place lawfully before the withdrawal.

You can send a request to info@generalcarsandparts.nl.

To prevent personal data from reaching the wrong person, we may ask for additional information to verify your identity.

We generally respond to a privacy request within one month. If a request is complex or if we receive multiple requests, this period may be extended under the GDPR. We will inform you in a timely manner.

12. Submit a complaint

Do you have a question or complaint about how we process your personal data? Please contact us first so that we can assess the situation.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch privacy regulator.

More information can be found at autoriteitpersoonsgegevens.nl .

13. Security of personal data

General Cars & Parts takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unwanted disclosure and unlawful alteration.

What measures are appropriate is determined in part by the nature of the personal data, the processing and the possible risks.

14. Third-party websites and services

Our website may contain links, applications or features from other organizations. Their own privacy policy applies to the way these parties process personal data.

We therefore advise you to also review the privacy statement of the relevant external party.

15. Changes to this privacy statement

We may amend this privacy statement when our services, website, used systems or laws and regulations change.

The most recent version is published on our website. At the top of this privacy statement you can see when it was last updated.

Contact

Do you have questions about privacy or would you like to exercise your privacy rights? Please contact us.

General Cars & Parts B.V.
Nijverheidsterrein 16
1645 VX Ursem (NH)
Netherlands

Phone: +31 (0)72 502 01 03
Email: info@generalcarsandparts.nl